ESSEX — Chief Paul Francis and the Essex Police Department would like to recognize the North Shore Regional public safety dispatchers during National Public Safety Telecommunicators Week.
During the week of April 12-18, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting the work of first responders. This week honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment and render life-saving assistance to residents.
“We are extremely fortunate to work with the dispatchers at the North Shore Regional and have them handling our calls,” said Chief Francis. “Without them, our first responders wouldn’t have the necessary information or resources needed to respond to members of our community in need. Telecommunicators are the backbone of all of our operations, and we’re grateful for their efforts.”
Telecommunicators are specially trained to handle thousands of calls for service every year. While their work is done outside of the view of the public, they are an essential resource for first responders and the public alike, and serve as the first point of contact for members of the public seeking help in an emergency.
In the midst of the COVID-19 pandemic, dispatchers are on the front lines with first responders ensuring that they have all the information needed to safely respond to calls for service.
About APCO International
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association, and it sponsors National Public Safety Telecommunicators Week each year.
It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.
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